JCOM LLC: Who we are and what we do!

JCOM, LLC performs the engineering, project management, and installations of the telecommunications equipment manufactured by leading Key and PBX system manufacturers. The consulting Division performs site surveys and works with your personnel to determine the size, features, and dialing plan necessary to assure a successful transition to the new system.

Simplifying your provisioning process will be accomplished by working with the key customer contacts in order to develop the related structured cabling system. Through our Project Management staff, you will obtain comprehensive and timely installation quotes, management of the materials purchasing, and an oversight of the physical installation.

Our Engineering and Project Management staff will work with you to determine the Local Exchange Carrier or Toll Carrier interface for your telephone system and will assist you in discussions with these organizations to assure a timely and effective transition.

The following are the key areas that JCOM, LLC will manage, implement, facilitate, and verify:

   - Installations of Avaya and Nortel Key and Mitel
   - Billing Audits
   - Engineering of dialing plans
   - Installations of Voice Response Unit (VRU) equipment
   - Configuration, interface, and programming of VRU equipment
   - Interface to Local Exchange Carrier or Toll Exchange Carrier
   - Project Management: single-point-of-contact
   - Engineering and Project Management of the associated structured cabling
   - Comprehensive system testing
   - Customer training on the new telephone equipment and features
   - 24/7 Customer support
   - Servicing after the installation (e.g. warranty, repair, moves, adds, changes, etc.)